Frequently Asked Questions
Helpful answers about ordering, delivery, returns, and support.
Who is Craftszetu?
Craftszetu is an online store offering personal care, wellness, organic products, cleaning and household products, and baby essentials at competitive prices. We provide fast delivery and easy checkout through M-PESA or bank card.
How do I open an account?
Click the login or register section at the top right of the website, enter your email and password, and complete registration. You will receive an email to confirm your account.
How do I order?
Use the website to browse categories and search for products. You can explore made-in-Kenya and eco-friendly products as well as personal care, beauty, baby essentials, household cleaning, laundry, wellness, and organic ranges. Checkout is available through M-PESA or bank card.
What is our promise?
We aim to make life easier and more convenient by delivering quality products to your door with speed, affordability, and simplicity while making a positive environmental impact.
- Everything you need in one place
- Great prices on high-quality products
- Quick and simple delivery
- Friendly and reliable customer service
- Sustainability through ethical practices and eco-friendly choices
What are the delivery options?
- Orders below KES 1,500 within Nairobi County: KES 200 delivery fee
- Orders above KES 1,500 within Nairobi County: free delivery
- Express orders within Nairobi County, delivered within one hour: KES 300
- Orders outside Nairobi are sent through Wells Fargo or G4S at the customer's cost based on courier rates
How do I initiate a return?
Contact our customer support team at support@craftszetu.co.ke with your order number and reason for return. Once approved, we will provide return instructions. Unless the item is damaged or incorrect, return shipping costs are your responsibility. Refunds are processed within 7 to 10 business days after inspection and are issued to the original payment method.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, contact our customer support team and we will work with our courier partners to resolve the issue as quickly as possible.
Contact us
Email: support@craftszetu.co.ke
Phone or WhatsApp: +254 798 088 318
Customer support hours: Monday to Saturday, 9 AM to 6 PM EAT.