Privacy Policy

Effective date: April 19, 2026

This Privacy Statement explains how Craftszetu collects, maintains, uses, and discloses personal data. Protecting the privacy and financial information of our clients and website visitors is one of our highest priorities, and we only use personal data in accordance with this policy.

Collection of personal information

We collect information required to open an account, transact business effectively, protect your assets, and safeguard your privacy. The information we collect directly from you may include:

• Full names
• Mailing or billing address
• Telephone number
• Email address
• Location information

All information collected is handled in accordance with applicable data protection and AML/KYC laws and regulations.

Data we collect

We may collect information from your use of the website and store it with your personal profile. We also collect information you provide through applications, forms, account access, correspondence, and transactions in order to provide requested services and comply with legal and regulatory obligations.

How we use personal information

We use personal information only as appropriate to provide quality service and security, including verifying your identity and contact information, setting up your account, maintaining account activity, and contacting you with account information.

• Verifying identity and contact information
• Setting up an account and issuing secure credentials
• Managing your account and processing transactions
• Contacting you when necessary about services being provided
• Sharing information about products, services, and opportunities that may be relevant to you
• Tailoring website and app content to your needs and interests
• Enforcing governing terms and conditions
• Conducting surveys and questionnaires

We may also engage third-party mobile operators bound by confidentiality and data protection obligations to validate user contact details, including mobile numbers.

Non-affiliated third parties

We do not sell, license, lease, or otherwise disclose your personal information to third parties except where required by law, regulatory obligations, law enforcement requests, credit reporting or collection activities, or where necessary to protect our rights or property.

We may also engage third parties to perform internal business functions such as account processing, fulfilment, customer service, surveys, analytics, and service improvement. Any third party receiving personal information must protect it in a manner similar to how we protect it.

Restriction of responsibility

If you purchase a product or service offered by another company, any information shared with that company will be controlled by that third party and not by this Privacy Statement. We are not responsible for the privacy policies or content of third-party sites or co-branded websites.

Opting out and cookies

You may direct us not to disclose non-public personal information to certain non-affiliated third parties by contacting support@craftszetu.co.ke. A separate election may be required for each account.

We use cookies to improve user experience, enhance security, and analyze browsing behavior. Disabling cookies in your browser may limit access to certain services or features such as registration and promotions.

Marketing communications

By registering your information with us, you may receive newsletters, emails, SMS messages, and other electronic communications about our products, services, offers, or relevant opportunities. You can opt out at any time by following message instructions or emailing support@craftszetu.co.ke.

Retention and protection of personal data

Personal data is stored using secure cloud storage, electronic systems, off-site backups, and multiple cloud servers. We take steps to protect personal information against misuse, compromise, loss, unauthorized access, modification, or disclosure.

Your rights

You may ask us not to process your personal data for marketing purposes. You may also request that we update or delete personal information we hold about you, subject to our legal and regulatory obligations and business recordkeeping requirements.

Changes and contact

We may update this Privacy Statement from time to time. Material changes will be posted on the website, and continued use of the website after publication will constitute notice of the revised statement.

If you have questions, concerns, or complaints regarding this policy, please contact support@craftszetu.co.ke. We will make reasonable efforts to respond promptly and address your concerns.